DJL Outdoors / Wholesale – Customer Support

Welcome to DJL Outdoors / Wholesale Customer Support! We’re here to make your shopping experience smooth, safe, and hassle-free. Below you’ll find everything you need to manage your orders, get help, and understand our policies.

Order Support

For help with an existing order, please include your order number, name, and a brief description of the issue.
📧 contact@djlwholesale.com or support@djlwholesale.com
We aim to respond within 1 business day.

Email Now

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Live Chat

Need help fast? Use the chat box on our website to connect with a DJL team member in real-time.
If we’re offline, your message will go straight to our inbox — we’ll get back to you as soon as possible.

Create an Account

Creating a customer account allows you to:

Track your orders and shipping
Save shipping addresses and preferences
Speed up future purchases

Create Account

Terms & Conditions

See Terms & Conditions

Terms & Conditions

Outlines how orders, products, and website use are handled. Ensures that every transaction is fair, secure, and transparent.

Privacy Policy

Explains what information we collect, why we collect it, and how we protect it. Keeps your data secure and your shopping experience worry-free.

Shipping & Handling

We ship via trusted carriers with tracking for all orders
Delivery times vary depending on location
Orders are processed within 1–3 business days
Customers are responsible for compliance with any applicable laws for regulated items

Returns & Exchanges

Exchanges are accepted within 7 days of delivery for eligible products
All other products are final sale; no refunds or returns unless the item arrived damaged or incorrect
Customers are responsible for return shipping unless otherwise approved

📧 To request an exchange: contact@djlwholesale.com or support@djlwholesale.com

Contact Support